Damaged or Defective Items:

We offer a refund, replacement, or credit for items that arrive damaged, spoiled, or in poor condition. Please report such issues as soon as possible, typically before 5:00 PM (Melbourne Time) on the day of delivery.

 

Incorrect Items Received:

If you receive the wrong items in your order, DeliverFresh will rectify the mistake by providing the correct items or issuing a refund or credit.

 

Missing Items:

If items are missing from your online order, please contact DeliverFresh's customer service at 0477-807-289 or support@deliverfresh.au. We will investigate and arrange for the missing items to be delivered, issue a refund, or provide credit for future orders.

 

Cancellation Policy:

DeliverFresh follows a policy that allows you to cancel or modify your order before it's prepared for delivery, typically before 5:00 PM (Melbourne Time) on the day of your order.

 

Refund Methods:

Refunds are typically issued using the same payment method you used for the original purchase. For example, if you paid with a credit card, the refund will be credited to that card.

 

Return Process:

DeliverFresh's return policy involves contacting our customer service at 0477-807-289 or support@deliverfresh.au before 5.00 pm (Melbourne Time) on the day of delivery, providing details about the issue, and following their guidance on returning items.

 

Perishable Items:

DeliverFresh recommends in good faith that these items must be returned in the same condition as they were delivered.

 

Consumer Guarantees:

DeliverFresh complies with Australian Consumer Law, which grants you certain guarantees when purchasing goods online. These guarantees include that products are of acceptable quality, match their description, and are fit for their intended purpose. If a product does not meet these guarantees, you have the right to a remedy, which may include a refund.

 

Governing Law:

Return and Refund Policies are subject to the laws of Victoria in Australia. Any disputes arising from these terms shall be exclusively under the jurisdiction of Victoria's courts.

 

Customer Support:

If you encounter any issues with your DeliverFresh order or have questions about the return and refund process, please contact our customer support at 0477-807-289 or support@deliverfresh.au. We will be happy to assist you with your concerns.

 

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Notice: Error Reporting
If you discover any grammatical errors, typographical errors, or any other form of error in this document, kindly bring it to our attention by contacting us at 0477-807-289 or via email at support@deliverfresh.au.

We appreciate your vigilance in helping us maintain accuracy and quality in our documents.

Effective Date: 01/09/2023