1. Introduction

Welcome to DeliverFresh. We are a delivery-first supplier of fresh produce and essential food items. This Shipping Policy explains our delivery coverage, processing timelines, fees, and responsibilities for all orders placed through our website, app, or approved ordering platforms. By placing an order, you agree to the terms of this policy.

2. Shipping Coverage & Service Areas

DeliverFresh delivers across Greater Melbourne and surrounding suburbs within an approximate 100 km radius of the Melbourne CBD. Delivery eligibility is managed through postcode-based geo-fencing at checkout.

Regional Routes (Fixed Delivery Days)

• Lara – Tuesday & Saturday
• Geelong – Tuesday & Saturday

3. Order Eligibility

Orders must be placed within active service postcodes, meet minimum order requirements (if applicable), and include accurate delivery and contact details.

4. Order Processing

Orders are processed once confirmed. Processing times may vary due to order volume, seasonal demand, market availability, or operational constraints.

5. Delivery Timeframes

Most Melbourne metro orders follow a next-day delivery schedule. Estimated delivery window is 9:00 AM – 3:00 PM (Melbourne time). Delivery times are estimates only.

6. Shipping Fees

Shipping fees are calculated based on order value, delivery location, and route complexity. All applicable charges are displayed at checkout or on the invoice.

7. Delivery Method

Deliveries are completed using DeliverFresh vehicles or trusted third-party delivery partners.

8. Delivery Instructions

Customers must provide accurate delivery addresses, access instructions, and a valid contact number.

9. Perishable Items & Authority to Leave

Orders may include perishable goods. If authority to leave is provided, responsibility transfers upon delivery. DeliverFresh is not liable for unattended deliveries.

10. Order Changes & Cancellations

Orders may be changed or cancelled until 3:00 PM (Melbourne time) on the day the order is placed.

11. Quality Assurance

Any issues must be reported before 5:00 PM (Melbourne time) on the day of delivery.

12. Governing Law

This policy is governed by the laws of Victoria, Australia.

13. Policy Updates

DeliverFresh reserves the right to update this policy at any time.

14. Contact Us

Customer Care (24×7): 1300 905 418
Email: support@deliverfresh.au

15. Notice – Error Reporting

Please report any errors using the contact details above.